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THE CAUSES AND IMPACT OF CONFLICT IN AN ORGANIZATION (A CASE STUDY OF FIRST BANK NIGERIA PLC ENUGU)
CHAPTER ONE
1.1 BACKGOUND OF THE STUDY
Conflict can be described as a “type of behaviour which occurs when two or more parties are in opposition or in battle as a result of a provide relative deprivation from the activities of interacting with another person or group.
The two basic philosophical assumptions that underline conflict in an organization are as follows:
- That man wants to enjoy egalitarianism.
- That man is a selfish being.
These two assumptions are conflicting to each other while the first assumption upholds that man is a selfish being by nature, which gross to stay that man thanks of betterment of himself first.
He on the second proportion work forward to a world where everybody is equal etc. a world where people think of the benefit of all. There is two opposing goals therefore keep man in a state of disequilibria and interfere with man’s ability to work harmoniously with employees. As a result conflict is said to over-existing or ever present.
As long as we agree with the fact that no two people’s are the same and at the same time being to either in an organization different individual to perform different may roles the achievement of the set organizational objectives. Due to roles difference, it may clash leading to conflict. Individual objective running counter with organizational objectives. We shall at this point quiet a renowned religious preacher, politician, and ideologist, Rev. Jersey Jackson of the united state of America, who once said during one of his campaign speeches. We are not perfect human beings but we have been called upon to perform perfect duty. Jersey Jackson therefore understood from the on set that conflict will always exist but that should not stop man from performing his duties. The advice is that we should therefore seek to minimize conflict. His interpretation of the word WEALTH POSITION AND POER, is quite district of the ordinary man’s. This is because the came as a part fact duty amongst important being. For that reason, wealth for him is meant for sharing ment for higher productively by “corporation” the research means the collective power of the individual’s participating in it [i.e synergistic affect]
Therefore knowing fully well that conflict is bound to exist in all formers of organization. Manager must have foresight to be able to determine the future or unforeseen circumstance.
As he knows no two persons are the same but are called to do the same work in the organization so conflict must arise. So experience managers compiled with hard work would make his decision certain.
This attendant knowledge and skillful application of management principles is necessary at his stage.
1.2 STATEMENT OF PROBLEM
Organizations in Nigeria have not been able to achieve their objective of either profit minimization or maximization of shareholders wealth as a result of industrial conflict. The government functions business man the media and the general public are characterized by inefficiency favoritism unfriendly attitude to their position meant dignity for all while power was to service and not for dominance as the ordinary earthly man felt. While Christ was postulating on these ideologies and bringing about the partially realized transformation in the word the ordinary man for his selfish nature felt the wealth was unquestionable a significance determinate of social class since wealth provides the means to pursue a life style unattainable by those without wealth on his opposing view and others gave rise to the highest conflict which Christ met on the cross “the crucifixion”
Conflict arose in the lift of Christ because he was considered a rebel in the land of his birth.
The researcher used Bible to interpret that study because it carries a great lesson as far as conflict is concerned.
Managers as the prime movers of our industrial organizaiton should through the adaptation and understanding of the individuals situation understand the force that could create tension in a organization and adapt such measure that would give rise to cooperation and a conductive environment customer which has in one way or other led to conflict between employers and employees between employers and union etc. which in turn gave rise to the following.
- Production stop age
- How galactic products
- Industrial strike
1.3 OBJECTIVE OF THE STUDY
No study is carried out without reason. Therefore the researcher want to know the following:
To find out the causes of organizational conflicts.
To advise first bank of Nigeria plc and other organization how to resolve conflicts whenever it arises.
1.4 RESEARCH QUESTION
Why do conflict occurs in an organization?
What are the causes of conflict. In an organization like first bank?
Why is conflict inevitable in an organization?
Can an amicable resolution of conflict in an organization give rise to improvement of workers moral and productivity in the organization.
1.5 STATEMENT OF HYPOTHESIS
The research established the following hypothesis
Ho: A conflict does not occur in all forms of business organization.
Hi: conflicts occur in all form of business organization.
H0: conflicts does not increase productivity
H0: conflicts increase productivity
1.6 SIGNIFICANCE OF THE STUDY
The research will be of great benefit to first bank of Nigeria Plc Bank customers and other organization both and private enterprises.
The study will very important to other researchers and mostly to students.
This research will be of a great benefit to the Nigerians and other countries that has the effect.
1.7 SCOPE OF THE STUDY
The scope of the study will be very wide if it has to be carried out in all the organization in Nigeria. The study is limited based on the fact that there is no money it cover the whole nation. There is also the problem of time constraint. Therefore the study is limited to first bank of Nigeria plc Enugu main branch
1.8 LIMITATION OF THE STUDY
There is virtually no organization that cannot experience conflict in Nigeria the researcher would have like to conduct the research in all the organization in the country but due to time and financial constraints the work will be limited to a particular organization in Enugu State. Financial institution (First Bank).
1.9 DEFINITION OF TERMS
Some of the terms used in this study are define as shown below.
Conflict- this means dispute or difference among people
Egalitarianism-this means equality i.e. were every body is equal
Disequilibria- this means a lack of unbalance.
Discrimination – treating a person or group (worse) than other
Interference- this means to intrude i.e. to get in the way of another.
Ambiguous – this means something that is two much difficult to understand stagnation –this means when something is not growing or moving.
Perception –quick to notice
Antagonism –active opposition between two persons
Erroneous – incorrect statement
REFERENCE
Akanwa P.U. (1998) Organizational Behaviour and Human Relatives
Management Imo State Owerri Kosoko Press ltd.
Consbert P.S (1981) Fundamental of Industrial Sociology Bombay Tata Mc
Graw-Hill Publishing Co ltd
Huse E.and James F (1984) Conflict and Managers London Bowditch Opt
Theodora C. (1977) Principles of Organization U.SA. Harcourt Brace &World
Inc