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EFFECT OF EMPLOYEE COMMITMENT ON ORGANIZATIONAL PERFORMANCE (A STUDY OF COCO-COLA NIGERIA PLC)

TABLE OF CONTENTS

TITLE PAGE:                                                                                                            I          

CERTIFICATION:                                                                                        II

DEDICATION:                                                                                              III

ACKNOWLEDGEMENT:                                                                            IV

ABSTRACT:                                                                                                  V

TABLE OF CONTENTS:                                                                             VI

CHAPTER ONE

1.0       INTRODUCTION     :                                                                       1         

1.1           BACKGROUND OF THE STUDY:                                                            1

1.2           STATEMENT OF THE PROBLEM:                                               3       

1.3           OBJECTIVE OF THE STUDY:                                                        4   

1.4           RESEARCH QUESTION:                                                                 4

1.5           RESEARCH HYPOTHESIS:                                                             5

1.6           SIGNIFICANT OF THE STUDY:                                                    5    

1.7           SCOPE OF THE STUDY:                                                                 6        

1.8           LIMITATION OF THE STUDY:                                                     6    

1.9           DEFINITION OF TERMS:                                                               6  

1.10        ORGANIZATIONAL OF THE STUDY:                                        7

CHAPTER TWO

LITERATURE REVIEW

2.1           INTRODUCTION                                                                             10

2.2           CONCEPTUAL  FRAMEWORK:                                                   11

2.3           THEORETICAL FRAMEWORK                                                    28 

CHAPTER THREE

RESEARCH METHODOLOGY

3.1           INTRODUCTION                                                                             32

3.2           RESEARCH DESIGN:                                                                       32

3.3           POPULATION OF THE STUDY:                                                   33

3.4           SAMPLE SIZE:                                                                                  33

3.5           SAMPLE PROCEDURE:                                                                  33

3.6       SOURCE OF DATA                                                                                     34

3.7       RESEARCH INSTRUMENT                                                            35

3.8           VALIDATION OF INSTRUMENT                                                             36

3.9           DATA ANALYSIS TECHNIQUES                                                  37   

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1           INTRODUCTION:                                                                            39

4.2           DATA PRESENTATION:                                                                39

4.3           DATA ANALYSIS:                                                                           39

4.4           TEST OF HYPOTHESIS:                                                                  51

CHAPTER FIVE

DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATION

5.1           DISCUSSION OF FINDINGS                                                          59

5.2           CONCLUSION:                                                                                 60

5.3           RECOMMENDATION:                                                                   61

BIBLIOGRAPHY                                                                              62

APPENDIX :                                                                                      68

QUESTIONNAIRE:                                                                          69


CHAPTER ONE

1.0       INTRODUCTION

1.11        BACKGROUND OF THE STUDY

Today it becomes necessary for every organization to have full levels of its employee commitment in order to have outstanding performance on large term basis. Currently employees act like entrepreneurs when they work in a team and every member of the team tries this level best to prove himself the best amongst all others. Those things increase their commitment level in the organization that ultimately increases their commitment level in the organization and to improve their productivity. Higher level of employee commitment in the organization for individual projects or to the business is assumed as a major lesson for better organizational performance that lead to organizational success.

Organizational values commitment among their employee because it is typically assumed to reduce withdrawal behavioural,  such as  lateness, absenteeism and  turn over. Hence, there is no doubt that these values appears to have potentially serious consequences for overall organizational performance. The study of employee commitment  is important  because  to  Ramayal and Min (2009) noted that employees  with sense  of employee commitment are less  likely  to engage  in withdrawal  behavioural  and  more willing to a  accept  change. Hence, there  is no doubt that these values  appear to have potentially serious consequences  for a core of committed  individuals who are the source  of organizational life; works who become  less commitment  to an organizational will note their commitment in other directions, these, it is important to  know  how to develop the right type and  level of employee commitment to ensure that the better employees are retained; employers   who develop a high level of employee  commitment tends  to be highly  satisfied  and are fulfilled  by their jobs and in the current global  economic sceriario, organizational change  is a continuous process that requires support  of all employees in the hierarchical  structure.

Most organizations have realized that the performance of their workers plays a vital role in determining the success of the organization (Zherng, 2010; Ajila and  Awonusi, 2004). As such it is important for employee and managers.  Employee commitment has become one of the most popular work attitudes studies by practitioners most popular work attitude studies by practioners  and researchers. Akintayo (2010) and  Tumwesigye (2010) noted  that one of the reasons  why commitment  has  attracted  research  attention  is that organization  depends on  committed  employees to create and maintain competitions advantage and achieve superior  performance.

Commitment  employees who are highly motivated to contribute  their time and energy  to the pursuit  of organizational goals  are increasingly  acknowledged to  be the primary  assist  available  to an organization (Hunjra, 2010). They provide the intellectual capital that, for may organizations, has become their most criteria assets (Hunjra, 2010). Further  more employees who share  a commitment  to the organization and their  collective well being are more suitable  to generate the  social  capital  that facilitate  organizational  learning.

It is therefore important for organization to know the aspect that play important roles or have big impact in boosting the commitment of their employees several factors had been identified in the literature as determinant of employee commitment. Some of the identified factors includes; leadership style (to, 2009); organizational fairness (Ponnu and Chuah, (2010); corporate social responsibility (Ali at al; 2010) etc. However, most of the past studies on employee  commitment were not  related  to Nigerian business  environment  some  of the funding  of these studies  may not be applicable  to Nigeria. As such it is pertinent to examine the effect of employee commitment in achieving organizational performance in the Nigeria content.  

1.12        STATEMENT OF THE PROBLEM

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